FAQs
For information on returns, shipping and hire periods, please check out our support page
⭒
Renting a garment
How long is the hire period?
Our usual hire period is for three (3) days. If you require a longer hire period, you can contact our support team to discuss. Please note that longer hire periods may come at an extra cost.
Do I need to return within the hire period?
Returns are required within 2 days of your hire period.
For example:
If your hire period starts on Monday, your return window is from Thursday-Friday.
What if my item arrives creased?
Certain fabrics are prone to creasing and may become creased in transit.
We will allow for you to steam on a low setting or you may hang the garment in a steamy bathroom to de-crease.
Some delicate items will come with a warning for you to not steam. In this case, please contact our customer support for further advice before attempting to de-crease.
Shipping
Where do you ship to?
WTW ships Australia-wide. We use Australia Post as our main courier.
Can I return the item in person instead of via the post?
Yes you can, just contact our customer support team to let us know and we will arrange a return in person with you.
Contact us for more info here